Business Analyst - Customer Operations (Remote)

Fortive Corporation Remote
business analyst analyst operations remote tektronix data operations team analyst management technical journey digital
March 25, 2023
Fortive Corporation
Santa Clara, California

At Tektronix, the Customer Operations organization puts the customer at the center. The team is passionate about the customer journey and seeks to identify and implement improvements to the digital backbone that supports this journey. We are looking for a dynamic and solutions oriented Business Analyst to join our team and be a catalyst for our sales and customer operations strategies! Using technology process design and data across multiple functions and regions that span the globe; this position is the facilitator and mediator for our Commercial Systems, enabling us to make better decisions and implement business solutions that make a difference.


  • Provide consultation, data analysis and project management for business partners across the organization.

  • Lead projects or major work-streams within defined roadmap projects.

  • Analyze current business processes, always on the lookout for ways to improve existing business process. Use industry standard methods to improve these processes.

  • Provide recommendations to business leaders around new technologies and services being considered, by building and presenting objective cases.

  • Partner with sales and marketing leaders to develop a strong understanding of their business and process needs.

  • Facilitate consensus building to both align process where possible and rationalize where applicable. Work with IT and other operations team members to translate those requirements into a viable technical solution.

  • Provide business critical insights using analytics and help teams drive new initiatives forward.

  • Act as a key contributor in the creation and execution of test plans

  • Advise management and project teams of any facts, events, or information that may impact the success of a project or deliverable.

  • Take part in the identification of data quality (accuracy, completeness, etc.) issues.

  • Assist with the process of database design for assigned projects. As appropriate, train other individuals and teams in the routine use of data collection, analysis, and reporting and interpretation tools for measuring performance.


  • 3+ years Business Analyst experience; project experience as a business/systems analyst on a technology implementation.

  • Solid understanding of relevant business management principles; comfortable with continuous improvement culture

  • Proven track record of crafting creative solutions to tackle tough problems

  • Excellent verbal and written communication skills; ability to turn sophisticated concepts into simple language

  • Ability to acquire a deep understanding of business needs and then translate those needs to technical requirements

  • Sound planning and organizational skills with a strong attention to detail and analytical approach

  • Demonstrated ability to prioritize multiple concurrent projects and priorities in a high energy, fast-paced, evolving environment

  • Capable of working independently and with others; self-directed and results-oriented

  • Curiosity about new technologies

  • Ability to think systematically with a bias to action



Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work. All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix s ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

About Us:

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $61,300- $113,900

This position is also eligible for a bonus as part of the compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

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