Visual Support Captain, Santa Maria Town Center - Full Time

Macy's Santa Maria, California
store retail merchandising sales seasonal fashion presentations visual merchandising customer service leadership dimensional visual presentations manager
December 3, 2022
Santa Maria, California


Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the Academy for retail careers.

A store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.

Job Overview

As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts and prototypes. The Visual Support Captain creates compelling visual presentations, using placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages.

Essential Functions

Greet and welcome all customers while on the selling floor.

Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store

Ensure presence of Fashion Leadership through thoughtful understanding of trend messaging, seasonal fashion trend statements

Update and maintain mannequin and visual presentations that upholds the Macy's brand

Create three-dimensional visual merchandising displays

Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques

Collaborate with, teach and support merchandising teams in their workload completion

Work with all levels of store partners and in alignment with the Regional Visual and Divisional TIPS leaders

Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards

Assist people leader with managing workload and/or projects as requested

Provide feedback and contribute observations via PL

Meet with People Leader daily to discuss business trends and align on focus for the day

Perform all applicable sales and/or support duties in addition to the above

Manager customer service issues to completion as needed

Lead store activities to ensure customer readiness and exceptional presentation standards. Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal

Have practical knowledge of store systems ? POS, MPOS, RF equipment, MyClient, MyStore App ? and ability to educate others.

Regular, dependable attendance and punctuality.


Visual Merchandising and Display Experience in the retail industry

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.

Resourceful and able to adapt quickly to changing priorities

Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Current knowledge of Ready-to-wear, Men's and Home fashions

Art, design or creative background

Talent for selling floor creative merchandising

Ability to create three-dimensional visual merchandising displays

Strong organizational, planning, prioritizing, interpersonal, communication and leadership skills

Ability to work with all levels of store partners.

Strong customer service focus

Physical Requirements

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Frequently lift/move up to 25lbs

Travel Required

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