EAP Clinical Counselor

CVS Health Redondo Beach, California
health management mental consultation lifestyle lifestyle management crisis mental health tools crisis intervention family providers team
March 27, 2023
CVS Health
Redondo Beach, California


Fully remote position. Work anywhere in the State of California.

Shift 8am-5pm pacific time Monday-Friday.

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.

Member Support:

  • Consultation
  • Provides telephone triage, crisis intervention and related services.
  • Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
  • Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.
  • Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis.


  • Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.
  • Can consist of individual, joint or family sessions,
  • Can be stand alone or on-going sessions
  • Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the members theory of change.
  • Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.
  • Provides intensive case management and consultation for clinical risk cases and management referrals.

Informational Services:

  • Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
  • Assists members with linkage to resources to aid in the alleviation of stressors

Team member support:

  • Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
  • Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases
  • Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems

Compliance with Policies and Regulatory Standards:

  • Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
  • Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
  • Maintains current licensure in good standing, seek professional development and meet all licensure requirements

Pay Range

The typical pay range for this role is:

  • Minimum: 58,760
  • Maximum: 125,840

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

  • Valid independent unrestricted professional behavioral health clinical license to practice per state regulations in they state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, Clinical Psychologist

Preferred Qualifications

  • 1+ years of EAP, Behavioral Health or Social Services experience
  • 1+ years of crisis intervention skills
  • Experience working with diverse populations
  • Familiarity with brief therapy models and Motivational Interviewing
  • Call Center work experience preferred
  • Ability to establish and maintain rapport quickly to develop a high level of customer trust
  • Experience in facilitating patient/client positive behavior change
  • Strong computer and literacy skills
  • 24x7x365 call center coverage needed, holiday coverage may be required
  • Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred


  • Masters Degree in Clinical Counseling professional field required

Business Overview

Bring your heart to CVS Health

Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Associated topics: addiction, casework, cell, coordinator, lmsw, mental, npho, social, social worker, violence

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