Collections Specialist, Capital
Stripe
South San Francisco, California
capital
stripe
payments
team
accounts
capital
financial
loans
infrastructure
revenue
mission
global economy
user experience
March 16, 2023
Stripe
South San Francisco, California
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions
of companies from the world s largest enterprises to the most ambitious
startups use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone s reach while doing the most important work of your
career.
About The Team
The Collections team helps merchants avoid delinquency by providing
insights into delinquent accounts and influencing product changes. Our
team prioritizes user experience and collaboration, not simply recovery.
We want to deepen Stripe s partnership with the merchant and ensure they
continue to use Stripe.
What you ll do
As a Collections Specialist for Stripe Capital, you will provide
surprisingly great, empathetic, and strategic support to Stripe Capital
merchants who have missed payments. You will manage a collections queue
of overdue users, reaching out by phone, email and SMS to assist them
with getting their business back on track. With high EQ and a genuine
desire to help their businesses succeed, you ll ensure a positive
experience on Stripe while also protecting Stripe s ability to offer
more loans to more merchants.
Perhaps most importantly, you ll be expected to make process and product
recommendations to improve users Collections experience and enable
Stripe to offer more loans to more businesses. As an expert resource
for the Capital product and engineering team, as well as risk, support
and other functions across Stripe, you will work with these stakeholders
to advocate for and in some cases drive those product and process
enhancements.
Responsibilities
We re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.
Minimum Requirements
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions
of companies from the world s largest enterprises to the most ambitious
startups use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone s reach while doing the most important work of your
career.
About The Team
The Collections team helps merchants avoid delinquency by providing
insights into delinquent accounts and influencing product changes. Our
team prioritizes user experience and collaboration, not simply recovery.
We want to deepen Stripe s partnership with the merchant and ensure they
continue to use Stripe.
What you ll do
As a Collections Specialist for Stripe Capital, you will provide
surprisingly great, empathetic, and strategic support to Stripe Capital
merchants who have missed payments. You will manage a collections queue
of overdue users, reaching out by phone, email and SMS to assist them
with getting their business back on track. With high EQ and a genuine
desire to help their businesses succeed, you ll ensure a positive
experience on Stripe while also protecting Stripe s ability to offer
more loans to more merchants.
Perhaps most importantly, you ll be expected to make process and product
recommendations to improve users Collections experience and enable
Stripe to offer more loans to more businesses. As an expert resource
for the Capital product and engineering team, as well as risk, support
and other functions across Stripe, you will work with these stakeholders
to advocate for and in some cases drive those product and process
enhancements.
Responsibilities
- Manage multiple delinquent accounts for debt collection efforts
- Keep track of assigned accounts to identify outstanding debts
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Handle merchant questions or complaints
- Investigate and resolve discrepancies in payments or accounts
- Propose process, tooling, and product enhancements to improve the Collections experience for Stripe merchants
We re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.
Minimum Requirements
- 1+ years experience in Collections and/or relevant field
- Strong written and verbal communication skills
- Office and database software skills
- Negotiation and conflict resolution skills
- Multi-tasking, time management, and prioritization skills
- Ability to pick up new tooling and technology quickly
- Ability to explain complex financial topics succinctly and clearly (eg, the collection experience to other teams within Stripe)
- Ability to grasp and navigate relevant legal requirements
- Ability to work independently, with strong attention to detail
- Ability to work onsite at our NYC office 2-3x/week
- FDCPA and CFPB knowledge
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