Collections Specialist, Capital

Stripe South San Francisco, California
capital stripe payments team accounts capital financial loans infrastructure revenue mission global economy user experience
March 16, 2023
South San Francisco, California
Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions

of companies from the world s largest enterprises to the most ambitious

startups use Stripe to accept payments, grow their revenue, and

accelerate new business opportunities. Our mission is to increase the

GDP of the internet, and we have a staggering amount of work ahead. That

means you have an unprecedented opportunity to put the global economy

within everyone s reach while doing the most important work of your


About The Team

The Collections team helps merchants avoid delinquency by providing

insights into delinquent accounts and influencing product changes. Our

team prioritizes user experience and collaboration, not simply recovery.

We want to deepen Stripe s partnership with the merchant and ensure they

continue to use Stripe.

What you ll do

As a Collections Specialist for Stripe Capital, you will provide

surprisingly great, empathetic, and strategic support to Stripe Capital

merchants who have missed payments. You will manage a collections queue

of overdue users, reaching out by phone, email and SMS to assist them

with getting their business back on track. With high EQ and a genuine

desire to help their businesses succeed, you ll ensure a positive

experience on Stripe while also protecting Stripe s ability to offer

more loans to more merchants.

Perhaps most importantly, you ll be expected to make process and product

recommendations to improve users Collections experience and enable

Stripe to offer more loans to more businesses. As an expert resource

for the Capital product and engineering team, as well as risk, support

and other functions across Stripe, you will work with these stakeholders

to advocate for and in some cases drive those product and process


  • Manage multiple delinquent accounts for debt collection efforts
  • Keep track of assigned accounts to identify outstanding debts
  • Plan a course of action to recover outstanding payments
  • Negotiate payoff deadlines or payment plans
  • Handle merchant questions or complaints
  • Investigate and resolve discrepancies in payments or accounts
  • Propose process, tooling, and product enhancements to improve the Collections experience for Stripe merchants

Who you are

We re looking for someone who meets the minimum requirements to be

considered for the role. If you meet these requirements, you are

encouraged to apply. The preferred qualifications are a bonus, not a


Minimum Requirements
  • 1+ years experience in Collections and/or relevant field
  • Strong written and verbal communication skills
  • Office and database software skills
  • Negotiation and conflict resolution skills
  • Multi-tasking, time management, and prioritization skills
  • Ability to pick up new tooling and technology quickly
  • Ability to explain complex financial topics succinctly and clearly (eg, the collection experience to other teams within Stripe)
  • Ability to grasp and navigate relevant legal requirements
  • Ability to work independently, with strong attention to detail
  • Ability to work onsite at our NYC office 2-3x/week

Preferred Qualifications
  • FDCPA and CFPB knowledge

Report this job

Similar jobs near me

Related articles